Privacy policy

Last updated: September 19, 2025

Secasa Home operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Secasa Home is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how we handle your personal information as described below.

Personal Information We Collect

We may collect and process the following categories of personal information, depending on how you interact with our Services and as permitted or required by law:

  • Contact details: name, billing and shipping addresses, phone number, email.
  • Financial information: payment card details, transaction history (processed securely by our payment providers).
  • Account information: username, password, preferences, settings.
  • Transaction history: items viewed, added to cart, purchased, returned or exchanged.
  • Communications: information you include when contacting our support team.
  • Device & usage information: IP address, browser, device type, network information, pages visited.

How We Collect Personal Information

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies and tracking technologies when you browse our Services.
  • From service providers (e.g., payment processors, delivery companies).
  • From partners or other third parties, where permitted.

How We Use Your Information

We may use your information to:

  • Provide and deliver the Services, process payments, fulfill orders, handle returns/exchanges.
  • Personalise and improve your shopping experience.
  • Send you marketing or promotional communications (with your consent, and you may opt out anytime).
  • Detect, prevent and investigate fraud or unauthorised activity.
  • Provide customer support and respond to inquiries.
  • Comply with legal and regulatory obligations.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functionality (necessary cookies).
  • Analyse traffic and site performance.
  • Deliver personalised advertising and retargeting.

You can manage your cookie preferences through your browser settings or the Cookie Banner displayed on our site. Disabling cookies may affect certain features of the Services.

Data Storage & International Transfers

  • Our Services are hosted on Shopify’s secure servers, primarily located in Canada and the United States.
  • Data may also be processed in other countries where Shopify or our service providers operate.
  • We take reasonable steps to ensure that any transfers comply with the Australian Privacy Principles (APPs) and provide adequate protection for your information.

Security & Retention

  • While no system is 100% secure, we use appropriate technical and organisational measures to protect your personal information.
  • We generally retain order and transaction information for 7 years to meet tax, accounting and legal requirements.
  • Other personal information is kept only as long as reasonably necessary to provide our Services or comply with legal obligations.

Your Rights

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Request a copy (portability) of your personal information.
  • Manage your communication preferences or opt out of marketing emails.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

Children’s Data

Our Services are not intended for use by children under the age of 16. We do not knowingly collect or “sell/share” personal information of minors.

Complaints

If you have a concern about how we handle your personal information, please contact us first using the details below. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us at:

Secasa Home
📍 Unit 2/29 Cornwall Rd, Auburn NSW 2144, Australia
📧 info@secasahome.com.au
📞 0451 555 802